Shipping
Our Business Hours Are From 7am-6pm, Mon-Fri
Please allow 24-72 Hours for a response
Please allow 2-5 days for your order to be processed not including weekends (Fridays included) process does not mean ship
STANDARD SHIPPING
Allow 3-5 shipping days
ECONOMY SHIPPING
Allow 5-8 shipping days
INTERNATIONAL SHIPPING
Allow 7-14 shipping days
How do I track my order?
Once your order ships out, we'll email you tracking information so you can keep an eye on your delivery. Our couriers will provide an estimated delivery date based on transit. If you don't see shipping information after 5 business days from your order date, please double check your spam or trash folder in case our email got lost.
Please allow 2-5 business days for your order to process before shipping out, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. If you've placed your order on a Friday, Saturday, or Sunday, your 2-5 business days of processing time will start on the following Monday (or business day). Thank you for your patience!
My order was delivered, but I don't have it and can't find it.
We find that most of the time that your order was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up by someone else in your household. Please double check those places and with your household first, and if you still have trouble, please contact us so we can help out!
Please note: if there is an issue with your delivery, please let us know within 7 days of your noted delivery date or of the date the issue occurred. We're unable to help past the 7-day mark,
and all issues should be reported to the carrier directly at that point.
How can I change or edit my shipping address?
Please contact us with your order number and your correct shipping address, so we can make changes as quickly as possible.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processed.
How can I cancel or change my order?
We're unable to edit the items in an order or cancel an order once it has been processed. However, please contact us so we can best help in accommodating your request!
My order arrived, but it wasn't correct. What can I do?
We’re sorry to hear that your order didn’t arrive looking quite right! If you received the wrong items or if there was an issue with delivery, please let us know within 7 days of your delivery date, and we'll work to correct the problem!
Important Shipping Notes
Orders may be delayed due to discrepancies in payment or billing/shipping information. Transit and delivery time may be extended due to inclement weather or general carrier delays/issues. Aneaseraycosmetics cannot guarantee a delivery date.
Aneaseraycosmetics is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact and let us know your correct address, ASAP!